Article 1 Parties and definitions
1.1 Vignette Europe B.V., having its registered office at Oudegracht 294, 3511 NX Utrecht, the Netherlands, and registered with the Dutch Chamber of Commerce under number 97725102, is the user of these general terms and conditions. Vignette Europe B.V. provides intermediary services for the application and registration of Austrian digital toll vignettes, and does not act as a reseller of such vignettes.
1.2 Company details of Vignette Europe B.V.:
Website: Digitalvignettes.com
Email: [email protected]
VAT identification number: NL868203270B01
1.3 The customer: any natural person acting as a consumer. A consumer is defined as any natural person who is acting for purposes which are outside his trade, business, craft or profession, in accordance with Directive 2011/83/EU.
1.4 The vignette issuer: the digital Austrian toll vignette is officially issued by ASFINAG (Autobahnen- und Schnellstraßen-Finanzierungs-Aktiengesellschaft), the Austrian toll operator. Vignette Europe B.V. is not affiliated with or authorized by ASFINAG, but acts as an independent intermediary. The customer's application is submitted by Vignette Europe B.V. via Autopay Mobility, an authorized reseller of ASFINAG.
1.5 The order: the customer's request to Vignette Europe B.V. to act as an intermediary for the application and registration of an Austrian digital vignette with ASFINAG, via Autopay Mobility. The order also includes the customer's acceptance of Vignette Europe B.V.'s registration fee for handling this process.
Article 2 Applicability
2.1 These general terms and conditions apply to the use of the website of Vignette Europe B.V., to every offer made by Vignette Europe B.V., and to every agreement concluded between Vignette Europe B.V. and the customer. These terms and conditions also apply to any future agreements, provided that the customer has expressly agreed to them again.
2.2 Deviations from these general terms and conditions are only valid if they have been expressly agreed upon in writing between Vignette Europe B.V. and the customer.
2.3 Any general terms and conditions of the customer, of whatever nature, are expressly rejected and shall not apply, unless Vignette Europe B.V. has expressly agreed to them in writing.
2.4 Third parties engaged by Vignette Europe B.V. in the execution of the agreement may invoke these general terms and conditions as if they were a party to the agreement.
2.5 If any provision of these general terms and conditions is wholly or partially void or annulled, the remaining provisions shall remain in full force and effect. In such case, the parties shall, in good faith, agree on a new provision that reflects as closely as possible the purpose and intent of the original provision.
Article 3 Offer, prices and formation of the agreement
3.1 All offers, prices, and information on the website of Vignette Europe B.V. are non-binding and indicative, unless expressly stated otherwise. No rights can be derived from obvious errors or mistakes, such as typographical, calculation, or display errors.
3.2 The total price shown during the ordering process includes:
the official vignette fee as determined by ASFINAG, and
the registration fee charged by Vignette Europe B.V. for acting as an intermediary.
All prices include VAT and any applicable taxes, unless explicitly stated otherwise. Depending on the customer’s country, local VAT rates may apply.
3.3 The information on the website, including descriptions of services, images, pricing, and technical data, is provided to give a clear representation of the services offered. Minor variations or changes in the vignette product as processed via Autopay Mobility do not entitle the customer to cancel the agreement or claim damages.
3.4 Obvious errors in the offer, including pricing and display issues, do not bind Vignette Europe B.V.
3.5 Vignette Europe B.V. reserves the right to engage third parties for the performance of its services. In the case of Austrian vignettes, Autopay Mobility, an authorized reseller of ASFINAG, is the service partner used for submitting the customer’s application. Vignette Europe B.V. remains fully responsible for the proper execution of its intermediary role.
3.6 The agreement between the customer and Vignette Europe B.V. is concluded once:
the customer has selected a vignette,
accepted these general terms and conditions, and
completed payment through the website.
3.7 Vignette Europe B.V. will make reasonable efforts to process the customer’s request promptly after successful payment. In most cases, processing occurs immediately. However, delays may occur due to manual validation, technical issues, or high demand at Autopay Mobility or ASFINAG. All delivery times are indicative and do not constitute strict deadlines. If delivery fails, the customer must first notify Vignette Europe B.V. in writing and allow a reasonable period for correction.
3.8 Unless otherwise agreed, Vignette Europe B.V. has full discretion over the method and timing of how the service is performed, provided it remains within the agreed scope.
3.9 Vignette Europe B.V. is not a party to the legal relationship between the customer and ASFINAG, the issuer of the vignette. Vignette Europe B.V. only acts as an intermediary and submits the customer’s data to Autopay Mobility, who registers the vignette with ASFINAG. Any rights, obligations, or claims related to the use or validity of the vignette fall under the responsibility of ASFINAG and/or Autopay Mobility.
3.10 The customer is solely responsible for providing accurate and complete vehicle data, including license plate number, country of registration, and vehicle category. Vignette Europe B.V. does not verify this information. Any incorrect data may result in an invalid vignette or fines during inspection. The customer bears full responsibility for such errors and any resulting financial or legal consequences.
Article 4 Obligations of the customer
4.1 The customer shall provide Vignette Europe B.V. with all information and cooperation reasonably necessary to properly perform the service, including the submission of accurate and complete data.
4.2 The customer is fully responsible for timely and correct submission of the following information, including but not limited to:
vehicle type and category,
license plate number,
country of registration,
desired validity period (start date and duration),
email address and any other contact information,
and any other details required for successful vignette registration via Autopay Mobility.
Incorrect, incomplete, or late submission may result in delays, rejection of the application, or an invalid vignette. Any such consequences are entirely at the customer’s own risk and expense. Vignette Europe B.V. reserves the right to suspend service execution or charge additional fees in such cases.
4.3 Vignette Europe B.V. is not obliged to verify the information provided by the customer. The customer is solely responsible for the accuracy of the submitted data and shall indemnify Vignette Europe B.V. against any damage, liability, or penalty resulting from incorrect or misleading information.
4.4 The customer is solely responsible for reviewing and understanding the applicable toll regulations and usage conditions set by ASFINAG, the issuer of the Austrian digital vignette. Vignette Europe B.V. does not accept liability for misinterpretation, enforcement, or changes to those external terms.
4.5 Any disputes or issues arising from the use, inspection, or enforcement of the vignette must be addressed directly by the customer with ASFINAG or the competent Austrian authority. Vignette Europe B.V. is not a party to such matters.
4.6 Vignette Europe B.V. will process the customer’s data with due care but accepts no liability for damage resulting from the execution of the service based on incorrect information provided by the customer.
4.7 The customer guarantees that any files or data submitted digitally to Vignette Europe B.V. are free of viruses, malware, or harmful code that may damage the systems of Vignette Europe B.V.
4.8 The customer must verify the received vignette registration no later than 24 hours before intended use, including the correctness of the license plate number, vehicle type, validity period, and country. In case of any error, the customer must notify Vignette Europe B.V. immediately upon discovery. Failure to perform this check or to notify Vignette Europe B.V. in time may result in a non-valid vignette. Vignette Europe B.V. accepts no liability in such cases.
Article 5 Prices and payment
5.1 The prices of the services offered are clearly stated on the website of Vignette Europe B.V. and include VAT, unless expressly indicated otherwise. By placing an order, the customer agrees to the total amount shown and acknowledges that it is transparent, reasonable, and fair.
5.2 The total amount paid by the customer to Vignette Europe B.V. consists of two components:
Toll fee: the official fee for the Austrian digital vignette, as determined by ASFINAG, the official toll operator and vignette issuer. This amount is forwarded by Vignette Europe B.V. via Autopay Mobility, an authorized reseller of ASFINAG;
Registration fee: a separate service fee charged by Vignette Europe B.V. for acting as an intermediary, including data processing, submission of the vignette request via Autopay Mobility, customer support, and related administrative services.
Both components are clearly itemized in the shopping cart before completion of the order.
5.3 Full payment is required immediately prior to execution of the service and must be made via one of the available secure payment methods provided on the website. Vignette Europe B.V. will not process any application until payment has been successfully received.
5.4 In the event of non-payment or failed payment, Vignette Europe B.V. is under no obligation to provide any service. If payment is initiated but not successfully completed, no agreement is concluded, and Vignette Europe B.V. shall not be bound to perform any action or service.
5.5 In the event of unjustified chargebacks or reversals of already settled payments, the customer shall, to the extent permitted by law, owe statutory interest and reasonable extrajudicial collection costs. These costs will be calculated in accordance with applicable legal rates, with a minimum amount of €40.
5.6 The customer is not entitled to suspend or offset any payment obligations, unless required by mandatory statutory provision or a binding court decision.
Article 6 Termination of the agreement
6.1 Vignette Europe B.V. reserves the right to terminate the agreement with the customer, in whole or in part, with immediate effect and without any obligation to provide compensation, if:
the customer has deliberately provided false, incomplete, or misleading information during the ordering process;
the customer violates these general terms and conditions or the applicable rules and usage conditions established by ASFINAG;
Vignette Europe B.V. has reasonable grounds to suspect fraud, misuse of its services, or any conduct that violates applicable laws or regulations.
6.2 In the event of termination under Article 6.1, the customer is not entitled to any refund of amounts already paid. Any vignette registration that has already been submitted to Autopay Mobility or forwarded to ASFINAG shall remain valid unless explicitly stated otherwise in writing by Vignette Europe B.V.
6.3 If the agreement is terminated under the circumstances described above, all outstanding payment obligations of the customer shall remain due in full and enforceable by law.
6.4 Termination of the agreement between Vignette Europe B.V. and the customer does not affect the legal relationship between the customer and ASFINAG, the official vignette issuer. Any request for modification, cancellation, revocation, or complaint regarding the issued vignette must be addressed directly to ASFINAG or, where applicable, Autopay Mobility.
Article 7 Liability
7.1 If Vignette Europe B.V. is held liable for any damage arising from or related to the performance of the agreement, such liability shall be limited to the amount paid by the customer to Vignette Europe B.V. for the relevant service, or, at the discretion of Vignette Europe B.V., to the re-performance of the service free of charge.
7.2 Vignette Europe B.V. shall not be liable for indirect or consequential damages, including (but not limited to) fines resulting from invalid vignettes, missed bookings, delays, or other costs incurred through the use of the vignette. This limitation does not apply in cases of intent or deliberate recklessness on the part of Vignette Europe B.V.
7.3 Vignette Europe B.V. is not responsible for any actions, omissions, decisions, or errors made by ASFINAG (the official issuer of the Austrian vignette), or by Autopay Mobility (the reseller through whom the application is submitted).
7.4 If Vignette Europe B.V. has relied on incorrect or incomplete information provided by the customer in the performance of the service, the customer shall be liable for any resulting damage. The customer shall indemnify Vignette Europe B.V. against any third-party claims in this regard.
7.5 Any claim for compensation must be submitted to Vignette Europe B.V. in writing within 12 months of the performance of the service, unless a longer period applies under relevant consumer law. After the applicable period has expired, the right to claim compensation lapses.
Article 8 Privacy and intellectual property
8.1 In order to perform its services, Vignette Europe B.V. processes the (personal) data provided by the customer. This includes, among other things, the license plate number, vehicle details, desired validity period of the vignette, and contact information. Such processing is carried out in accordance with applicable privacy legislation (GDPR) and the privacy policy of Vignette Europe B.V.
8.2 The customer expressly agrees that their data may be shared with Autopay Mobility, the authorized reseller, for the sole purpose of submitting and registering the vignette application with ASFINAG, the official vignette issuer.
8.3 Vignette Europe B.V. reserves the right to use anonymized data for internal analysis, statistical, training, or marketing purposes. These data shall not contain any information that can directly or indirectly identify the customer.
8.4 All intellectual property rights relating to the website of Vignette Europe B.V., including, but not limited to, designs, texts, logos, images, videos, and audio files, are the exclusive property of Vignette Europe B.V. or its licensors.
8.5 Without prior written consent from Vignette Europe B.V., third parties are not permitted to copy, reproduce, publish, resell, or otherwise commercially exploit these materials, in whole or in part.
Article 9 Right of withdrawal
9.1 In the case of a distance contract, the customer in principle has the right to withdraw from the agreement within 14 days without giving any reason, in accordance with European consumer legislation.
9.2 However, this right of withdrawal lapses once Vignette Europe B.V. has fully performed the service, provided that the customer has expressly consented to the immediate performance of the service and has acknowledged that they thereby lose their right of withdrawal once the service has been fully performed, in accordance with Article 16(c) of Directive 2011/83/EU.
9.3 During the ordering process on the Vignette Europe B.V. website, the customer explicitly consents to the immediate commencement of the service and acknowledges that the right of withdrawal lapses once the service is fully delivered.
9.4 If the customer wishes to withdraw from the agreement before the service has been performed, they must notify the customer service of Vignette Europe B.V. within the withdrawal period via [email protected]. In such cases, any portion of the service already performed, including administrative or registration tasks, may be deducted from the refundable amount.
9.5 The right of withdrawal applies exclusively to consumers as defined in article 1.3 and does not apply to business customers.
Article 10 Force majeure
10.1 Force majeure refers to any circumstance beyond the control and will of Vignette Europe B.V., whether or not foreseeable, that prevents or reasonably hinders full or partial performance of the agreement. This includes, but is not limited to: natural disasters, epidemics or pandemics, fire, flooding, war, terrorism, strikes, power outages, failure of telecommunications or internet services, supplier delays, transport disruptions, government-imposed restrictions, or other obstacles beyond the control of Vignette Europe B.V., including failures, delays, or disruptions on the part of third parties engaged by Vignette Europe B.V., such as Autopay Mobility or ASFINAG.
10.2 In the event of force majeure, the obligations of Vignette Europe B.V. are suspended for the duration of the force majeure situation. If performance remains impossible for more than 30 days, or if continuation of performance cannot reasonably be expected, Vignette Europe B.V. is entitled to terminate the agreement in whole or in part without judicial intervention and without any liability for damages.
10.3 If, at the time the force majeure situation occurs, Vignette Europe B.V. has already partially fulfilled its obligations or can only partially fulfil them, it shall be entitled to charge the customer for the portion of the service that has already been performed. The customer shall remain liable for payment of that part, which may be invoiced or deducted from any refund amount on a pro rata basis.
Article 11 Use of the website
11.1 Vignette Europe B.V. strives to ensure that the information provided on its website is current, accurate, and complete. However, despite such efforts, certain content may be incomplete, outdated, or contain inaccuracies.
11.2 Vignette Europe B.V. shall not be liable for any damages resulting from the use of (or inability to use) the website, temporary unavailability, failures in the payment system, viruses, or incorrect or incomplete information, unless caused by intent or deliberate recklessness.
11.3 The website may contain links to third-party websites. Vignette Europe B.V. is not responsible for the content, availability, security, or privacy practices of such external websites.
Article 12 Complaints
12.1 Complaints about the services of Vignette Europe B.V. must be submitted in writing or by email within 14 days of discovery to [email protected], as listed on the website. The customer must clearly and fully describe the complaint. Customers may also use the European ODR platform for online dispute resolution via: https://ec.europa.eu/consumers/odr.
12.2 Vignette Europe B.V. aims to respond substantively to complaints within 5 working days. If a complaint requires a longer processing time, the customer will receive confirmation within this period along with an indication of when a substantive response can be expected.
12.3 If a dispute cannot be resolved by mutual agreement, the customer may submit the matter to the competent court as stated in article 15, or, where applicable, to a recognized dispute resolution body in the customer’s country of residence.
Article 13 Limitation of legal assumptions
13.1 Vignette Europe B.V. does not provide formal permission or guarantees for the customer to use (inter)national toll roads or highways. Registration of a vignette via Vignette Europe B.V. constitutes mediation on behalf of the customer only, and is submitted via Autopay Mobility. It does not represent permission, a permit, or confirmation of approval by ASFINAG.
13.2 The assessment of whether a vehicle qualifies for a vignette lies solely with the issuing authority. Vignette Europe B.V. is not liable for refusals, fines, or restrictions resulting from decisions made by the vignette issuer or local authorities.
Article 14 Language and interpretation
14.1 These general terms and conditions were originally drafted in English. Translations into other languages may be made available to improve accessibility for non-English-speaking customers.
14.2 In the event of any discrepancy, inconsistency, or difference in interpretation between the English and a translation, the English text shall prevail as the legally binding version, unless mandatory consumer law in the customer’s country provides otherwise.
14.3 The customer is expected to consult the English version of this terms. If the customer uses a translation, they do so at their own risk. Any interpretive differences shall not be at the expense of Vignette Europe B.V., unless there is intent or deliberate deception.
Article 15 Jurisdiction, governing law, and assignment of rights
15.1 Vignette Europe B.V. is entitled to assign its rights and obligations under this agreement to a third party, provided that the continuity and quality of the service are not adversely affected. The customer may only transfer their rights and obligations with the prior written consent of Vignette Europe B.V.
15.2 This agreement and all resulting legal obligations are governed by Dutch law, with the exception of the United Nations Convention on Contracts for the International Sale of Goods (CISG). This choice of law does not affect consumers’ rights under mandatory provisions of the law of their country of residence, insofar as that law applies under EU legislation.
15.3 Disputes between Vignette Europe B.V. and a customer acting in the course of a profession or business shall be submitted exclusively to the competent court in the district of Utrecht. Consumers may submit disputes to the competent court in their place of residence, in accordance with EU Regulation 1215/2012.