Frequently Asked Questions

Are you the official Austrian toll operator?

No. We are an independent service provider. We help customers submit and process vignette registrations.

What does the service fee cover?

Manual processing, order review, customer support, payment handling, and email delivery of confirmation details.

Can I buy directly from the official operator?

Yes. If you do not need assistance, you may purchase directly from the official Austrian toll operator.

How fast is processing?

Most orders are processed as soon as possible during operator working hours. The final timing may depend on order volume and data accuracy.

What if I enter the wrong license plate?

Contact us immediately. Once the vignette is purchased and registered, corrections may not be possible.